Contact Us

We’re Here to Help!

Have a question about an order, compatibility, or one of our products? Whether you need help picking the right artisan keycap for your setup or have questions about assembling our metal model kits, our team is always ready to assist you.

Get in Touch

• Email Us: Send your inquiries directly to hello@stratostudio.com, or simply fill out the contact form below.

• Response Time: We aim to respond to all customer emails within 24 hours on business days.

• Support Hours: Monday – Friday, 10:00 AM – 6:00 PM (GMT+8).

If you are reaching out regarding an existing order, please include your Order Number (e.g., #SS1001) in your message so we can assist you faster!