Shipping policy

Last Updated: July 2026

Thank you for shopping at STRATOSTUDIO.COM. We take pride in delivering your orders swiftly, safely, and securely directly from our studio.

⏱️ ORDER PROCESSING & CUT-OFF TIMES

We maintain a high inventory level to ensure your orders are processed and dispatched as quickly as possible.

  • Cut-Off Time: Orders placed before 3:00 PM (UTC+8) will be shipped on the same business day.

  • After Cut-Off: Orders placed after 3:00 PM (UTC+8) will be dispatched on the next business day.

  • Operating Days: We ship Monday through Friday. We do not ship on Saturdays, Sundays, or official public holidays in China. Orders placed over the weekend or on public holidays will be dispatched on the following business day.

  • Rapid Dispatch & Cancellation: Because orders enter processing rapidly after being placed, any cancellation or modification request must be submitted prior to fulfillment as outlined in our [Return & Refund Policy].

Need Tracking Assistance? If you have not received a tracking confirmation within 5 business days of completing your payment, please contact us immediately at hello@stratostudio.com.

📦 PACKAGING & CARRIER INFORMATION

  • Discreet Packaging: To protect your privacy and ensure item safety, all products are packaged in plain, discreet postal bags or boxes. No company names or sensitive logos are displayed on the outer package.

  • Shipping Carrier: All international orders are personally packed, quality-checked, and fulfilled via SF Express.

🚀 SHIPPING METHODS & ESTIMATED DELIVERY TIMES

Please refer to the table below for estimated delivery timeframes by region.

Country / Region Shipping Carrier Estimated Delivery Time
United States SF Express 7 – 14 Business Days
Europe SF Express 9 – 15 Business Days
United Kingdom SF Express 7 – 14 Business Days
Canada SF Express 7 – 15 Business Days
Australia SF Express 5 – 12 Business Days
Other Countries / Regions SF Express 6 – 22 Business Days

Disclaimer: Delivery times listed above are estimated business days provided by the courier and are not guaranteed. Actual transit times may vary depending on local customs clearance and peak seasonal logistics.

🚫 INTERNATIONAL SHIPPING RESTRICTIONS

We currently DO NOT offer shipping to the following countries and destinations:

  • Americas / Atlantic: Cayman Islands, US Virgin Islands, British Virgin Islands, Turks and Caicos Islands, Falkland Islands, Sint Maarten, South Georgia and the South Sandwich Islands, Bouvet Island.

  • Europe: Faroe Islands, Canary Islands.

  • Middle East & Africa: United Arab Emirates, Israel, South Africa, Réunion.

  • Pacific / Oceania: Northern Mariana Islands, Solomon Islands, Marshall Islands, Christmas Island, Cocos (Keeling) Islands, Cook Islands, Heard Island and McDonald Islands, Norfolk Island.

🔍 ORDER TRACKING

Once your shipping confirmation email has been sent, you can track the status of your delivery through either of the following official portals:

🛃 TAXES, DUTIES & CUSTOMS COMPLIANCE

  • Import Taxes & Duties: Once your package arrives in the destination country, it may be subject to import duties, tariffs, and customs administrative fees determined by your local customs authority.

  • Buyer Responsibility: All customs duties, tariffs, and taxes are the sole responsibility of the customer. Strato Studio is not responsible for paying these fees.

  • Unpaid Customs & Refused Shipments: If a package is returned to our studio due to unpaid local customs fees, customer refusal, or an invalid delivery address, the order is strictly non-refundable. Re-shipping will only be arranged if the buyer pays the full re-shipment freight fee.

  • Customs Compliance: Customers are responsible for verifying that their ordered items comply with local postal import regulations. We are not liable for packages confiscated or destroyed by destination customs.

📌 IMPORTANT POINTS TO NOTE

  • Address Accuracy: Please verify that your shipping address and contact info (including contact phone number for delivery SMS) are 100% accurate before submitting your order.

  • Potential Postal Delays: While the vast majority of packages arrive on time, global delivery networks may experience delays during peak shopping seasons (e.g., Black Friday, Christmas, or public holidays). In extreme cases, transit may take 30 to 90 days. We kindly ask customers to wait 30 days beyond the estimated delivery date before requesting a lost package inquiry.

  • Damage & Missing Item Claims: Any missing items or damages incurred during transit must be reported to Customer Service within 7 calendar days of package delivery, accompanied by an unedited unboxing video as required in our Return Policy.