連絡先情報

Have questions, suggestions, or need assistance with your order? We are here to help!

Please feel free to reach out to our Customer Support team using the official contact channels below, or simply fill out the contact form at the bottom of this page.

📩 GET IN TOUCH

• 📧 Email: hello@stratostudio.com

  We respond to all email inquiries within 24 hours on business days.

• 📱 SMS / Text Message Only: (+86) 178 9670 5500

  (Phone calls are not accepted. Please send us a text message for urgent order inquiries).

⏰ CUSTOMER SUPPORT HOURS

• Operating Hours: Monday – Friday, 10:00 AM – 6:00 PM (UTC/GMT+8)

• Weekends & Holidays: Closed (Inquiries received over the weekend or public holidays will be addressed on the next business day).

💡 HELPFUL TIPS FOR FASTER ASSISTANCE

• Order Cancellations / Address Changes: Please include "URGENT: Cancel Order #SSXXXX" or "URGENT: Change Address #SSXXXX" in your email subject line. Orders enter processing rapidly, so early notice is required.

• Damaged / Defective Items: Please attach your Order Number along with an unedited unboxing video showing the shipping label and parcel condition upon opening.